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Frequently Asked Questions

This section covers the questions we've been asked the most.


This is my first time buying a vibrator, how do I choose which one?
We've been asked this question plenty and our answer is always: start small if you are unsure. Very large or intricate looking vibrators can be very daunting for a first time buyer.

A little egg vibrator if you require cliterol stimulation, if you'd like both cliterol and vaginal stimulation then you can't go far wrong with our rabbit range which has enough options to suit anyone.  Our mini, and smooth vibrators are also a great starting point.

How discreet is your service?
We know how important discretion is to our customers.  We therefore use discreet packaging, and payments will show up on your bill as PG Services.   

How long will it take to get my package?
On the whole we ship on the day, typically it will take between 1-3 days to get to your door.  All our UK customers recieve free, 1st class, fully insured shipping on orders over £30.

How secure is your website?
We use industry standard, 256 bit encryption.  We do not store any of your card or payment details.  Find more about our security here.

How about your price guarantee?
We think our prices are the best you'll find and to prove it, if you find a cheaper standard price (that is, not on sale somewhere), send us a link and we'll either equal or beat it within 24 hours of recieving your email.

Who do I contact if I have any questions?
Your emails go directly to us, management staff.  We are all very friendly and happy to answer any question you have.  You can find our contact page here.

Are batteries included?
On some of our products, batteries are included, and on the product page we will state whether batteries are included or not.  If not then simply go to our batteries page.

Got a question not covered here? Simply contact us.


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